Hannah Mateus, West Bridgewater, MA - Tebra
Cardiology • West Bridgewater, MA
Ratings by platform
- Tebra / Provider Directory Sites: 4.8/5 (Tebra profile for Hannah Mateus/Bridgewater Primary Care & Cardiology) (No individual patient reviews found specifically for Hannah Mateus as of July 2026)
What patients say
Patients praise
- Some users report efficient and well-organized onboarding experiences
- Praise for knowledgeable and professional staff in certain instances
Common complaints
- Allegations of poor or unresponsive customer service
- Reports of software technical issues, including billing/clearinghouse unreliability and delayed communication features
- Complaints regarding complex/lengthy onboarding processes
- Issues with contract terms, cancellation, and unexpected charges
In patients' words
"Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful."
— Capterra review of Tebra software"Appointment reminders and patient messages either don't send properly or arrive significantly delayed. Unreliable communication in a medical practice is not a minor inconvenience, it directly impacts patient care."
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