West Bend Health Center Urgent Care | Froedtert & MCW
Urgent Care • West Bend, WI
Ratings by platform
- Birdeye (aggregating Facebook and Google): 3.1/5 stars (180 (aggregate across platforms))
- Facebook: 70% recommend (47)
What patients say
Patients praise
- staff reported as friendly and caring by some patients
- providers described as knowledgeable and attentive during some visits
- convenience and accessibility of the location for non-life-threatening care
Common complaints
- reports of unprofessional or aggressive provider communication
- concerns regarding the effectiveness of internal complaint resolution processes
- mixed patient satisfaction with provider bedside manner
In patients' words
"all of the staffs are friendly and caring. The urgent doctor I saw was very knowledgeable, helpful, and caring. I left there with an answer. They made me feel heard, cared for and urgently understood me. THANK YOU!"
— Birdeye patient review"I was scolded, and made to feel berated, condemned and demeaned. The intensity of her attitude brought me to tears and drove me to the point of almost walking out of the appointment."
— Froedtert & MCW patient review websiteMore clinics in West Bend
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