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Aurora Urgent Care - West Bend, WI - 53095 - Aurora BayCare logo

Aurora Urgent Care - West Bend, WI - 53095 - Aurora BayCare

Urgent CareWest Bend, WI

★★★☆☆3.3/547 reviews across 1 platforms

Ratings by platform

  • Birdeye (aggregating Google reviews): 3.3 out of 5 stars (47 reviews for the broader Aurora Health Center facility)
  • BestProsInTown: Not explicitly aggregated as a single numerical score, but described as generally positive (70 reviews listed)

What patients say

Patients praise

  • Friendly and empathetic staff (front desk, nurses, doctors)
  • Convenient reservation process via the LiveWell app
  • Efficient and quality care for many patients
  • Effective diagnoses and treatments reported by some patients

Common complaints

  • Long wait times
  • Perceived dismissiveness or lack of thoroughness by some providers
  • Frustration with billing and documentation accuracy
  • Difficulty securing timely appointments with primary providers who also work in Urgent Care

In patients' words

"Aurora Urgent Care in West Bend, WI, is recognized for its friendly and empathetic staff, including doctors, nurse practitioners, and registered nurses. Patients often feel comfortable and well cared for during their visits."

BestProsInTown

"went in seeking answers and left with none. While [the interaction] consisted largely of speculation... my time and money were wasted."

LocalityBiz review

"The only disappointing issue I have experienced is the length of time it takes now to get an appointment to see my primary physician... I just feel abandoned by her inability to have a more open calendar for scheduling appointments."

Birdeye/Google review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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