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Harrington Hospital - Webster Campus - UMass Memorial Health logo

Harrington Hospital - Webster Campus - UMass Memorial Health

Laboratory ServicesWebster, MA

★★★★☆4.2/50 reviews across 1 platforms

Ratings by platform

  • Yelp (Harrington HealthCare - Webster): Mixed (reviews include both highly positive praise and 1-star/very negative complaints) (11 reviews (as shown on Yelp update page))
  • Recovered Trustscore (UMass Harrington Healthcare at Webster Addiction Immediate Care): 4.2/5 Trustscore (Not specified (Trustscore based on user reviews and accreditations))

What patients say

Patients praise

  • Generally polite and fast intake/check-in experiences reported in some reviews
  • Some reviewers describe care as satisfactory and/or positive overall
  • UMass Harrington Webster Addiction Immediate Care has a relatively high external Trustscore (4.2/5)

Common complaints

  • Reports of long waits in the ER with minimal/no staff checking on patients
  • Complaints about bedside manners (sarcastic/arrogant/rude) and providers ignoring patients in pain
  • Concerns about billing issues (e.g., unwanted insurance billing/additional bill)
  • Claims of poor clinical competence (e.g., difficulty starting IV; mismanagement such as no IV fluids for dehydration)
  • Some very negative 1-star ratings (worst hospital/incompetent/slow)

In patients' words

"“I can't say enough about this hospital if I could post ten stars I would … Ben to the er 3 times was taken right in …”"

Yelp review snippet on Harrington HealthCare (Webster)

"“This hospital has gone downhill since it became UMass Memorial. Do not and I repeat DO NOT stay for treatment … he will ignore you … Nurses also walked by many times seeing how much pain I was in … I left after being ignored in that hallway for 4 hours …”"

localitybiz.com review text (Harrington HealthCare in Webster, MA)

"“Bad Bad Bad experience. Walked in at 230pm, was put in a hall on a stretcher. Sat there until 530 … not one person (nurse) checked on me …”"

localitybiz.com review text (Harrington HealthCare in Webster, MA)

"“We are committed to high quality, compassionate care for you and your loved ones.”"

UMass Memorial Health Harrington Webster Campus Patient Guide

"“Recovered TrustScore: 4.2/5”"

recovered.org page for UMass Harrington Healthcare at Webster Addiction Immediate Care (AIC)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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