
Harrington Hospital - Webster Campus - UMass Memorial Health
Laboratory Services • Webster, MA
Ratings by platform
- Yelp (Harrington HealthCare - Webster): Mixed (reviews include both highly positive praise and 1-star/very negative complaints) (11 reviews (as shown on Yelp update page))
- Recovered Trustscore (UMass Harrington Healthcare at Webster Addiction Immediate Care): 4.2/5 Trustscore (Not specified (Trustscore based on user reviews and accreditations))
What patients say
Patients praise
- Generally polite and fast intake/check-in experiences reported in some reviews
- Some reviewers describe care as satisfactory and/or positive overall
- UMass Harrington Webster Addiction Immediate Care has a relatively high external Trustscore (4.2/5)
Common complaints
- Reports of long waits in the ER with minimal/no staff checking on patients
- Complaints about bedside manners (sarcastic/arrogant/rude) and providers ignoring patients in pain
- Concerns about billing issues (e.g., unwanted insurance billing/additional bill)
- Claims of poor clinical competence (e.g., difficulty starting IV; mismanagement such as no IV fluids for dehydration)
- Some very negative 1-star ratings (worst hospital/incompetent/slow)
In patients' words
"“I can't say enough about this hospital if I could post ten stars I would … Ben to the er 3 times was taken right in …”"
— Yelp review snippet on Harrington HealthCare (Webster)"“This hospital has gone downhill since it became UMass Memorial. Do not and I repeat DO NOT stay for treatment … he will ignore you … Nurses also walked by many times seeing how much pain I was in … I left after being ignored in that hallway for 4 hours …”"
— localitybiz.com review text (Harrington HealthCare in Webster, MA)"“Bad Bad Bad experience. Walked in at 230pm, was put in a hall on a stretcher. Sat there until 530 … not one person (nurse) checked on me …”"
— localitybiz.com review text (Harrington HealthCare in Webster, MA)"“We are committed to high quality, compassionate care for you and your loved ones.”"
— UMass Memorial Health Harrington Webster Campus Patient Guide"“Recovered TrustScore: 4.2/5”"
— recovered.org page for UMass Harrington Healthcare at Webster Addiction Immediate Care (AIC)More clinics in Webster
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