Aspirus Wausau Family Medicine
Family Medicine • Wausau, WI
Ratings by platform
- Birdeye: 4.4 out of 5 stars (100 reviews)
- Promallu: 4.4 out of 5 stars (89 reviews)
What patients say
Patients praise
- Professional, caring, and attentive clinical staff
- Efficiency in appointment scheduling and timely care delivery
- Welcoming office environment for families and children
- Availability of same-day or walk-in options
Common complaints
- Difficulties with billing and insurance coverage transparency
- Long phone wait times and administrative challenges
- Concerns over treatment approaches (e.g., medication reliance vs. alternative care)
- Reports of rushed appointments and feeling unheard by specific providers
In patients' words
"I appreciate their willingness to take time to answer my never-ending questions about my children and their ailments! The phone staff is so friendly and the call nurse is so helpful and saved me many visits to the doctors office."
— Birdeye patient review"Sat on the phone for over 10 minutes waiting for someone to pick up my call. You take millions of dollars a year from customers but can't manage the phone lines? Give me a break."
— Promallu patient review"Rather than doing the tests in the clinic, which is normal practice, they sent him to the hospital lab and charged us $979.00. Had the test been done in the clinic, the costs would have been our $25 copay."
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