Behavioral Health | Waupun, WI - SSM Health
Psychiatry/Psychology • Waupun, WI
Ratings by platform
- Healthgrades (based on CMS HCAHPS surveys): 84% of patients give a 9 or 10 rating (hospital-wide)
- SSM Health Behavioral Health (overall service line): 4.9 out of 5 (163 ratings)
- Nursa (clinician-submitted reviews): 3.6 out of 5
What patients say
Patients praise
- Highly rated behavioral health services generally
- Effective, compassionate care in specific departments
- Strong communication and understanding from certain providers
- Positive patient experience ratings for the overall hospital facility
Common complaints
- Reports of unprofessional conduct or disrespectful communication by some staff
- Frustrations with administrative processes and communication delays
- Concerns regarding the adequacy of care plans for specific medical needs
In patients' words
"Dr. Makielski saved my husband’s life! After our first oncologist had given up, Rory found the correct immunotherapy for him. Rory was always kind and understanding at all appointments."
— Healthgrades Patient Review"This place has become very disrespectful and they play on the telephone and do run around games instead of taking care of the patients..."
— LocalityBiz Patient ReviewMore clinics in Waupun
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Patients praise: Some initial positive interactions with office staff · Availability of both in-person and virtual appointment options.
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Patients praise: Compassionate and personalized care · Providers demonstrate concern for patient questions and worries.
New Medical Center: Integrative Medical Care in Waupun, WI
Patients praise: Appreciative of caring and approachable staff · Positive experiences with specific practitioners mentioned by name.
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