Eye Care Services | Waupun, WI - SSM Health
Eye Clinic/Ophthalmology/Optometry • Waupun, WI
Ratings by platform
- SSM Health Provider Profile: 4.8 out of 5 stars (based on 53 ratings/18 reviews) for Dr. Farzana Akter (53 ratings, 18 reviews)
- SSM Health Provider Profile for Dr. Bryce Aul: 4.9 out of 5 stars
What patients say
Patients praise
- High satisfaction with specific eye care providers (e.g., Dr. Akter, Dr. Aul) for being knowledgeable, thorough, and compassionate
- Appreciation for the convenience of local access to comprehensive eye care and surgery services
- Positive feedback regarding clear explanations of medical conditions and care options
- Staff recognized for kindness, compassion, and taking time to listen to patients
Common complaints
- Inadequate or ineffective complaint resolution processes, particularly regarding billing issues
- Reports of unprofessional, uncaring staff or poor customer service in broader hospital settings
- Concerns about administrative processes, such as perceived run-around on the telephone
In patients' words
"The care and compassion I have received has always been five stars. They are very constant in their attitude. You can tell this is more than just a job for them. They have a sense of family here."
— Waupun Pioneer News guest columnist"Dr Akter took the time to walk me through the changes going on with my eyes and how to proceed with glasses. I really appreciate it!"
— Patient review for Dr. Farzana Akter"This place has become very disrespectful and they play on the telephone and do run around games instead of taking care of the patients..."
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