Emergency Room | Waupun, WI - SSM Health
Emergency Medicine • Waupun, WI
Ratings by platform
- HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 4/5 stars overall hospital rating (based on historical HCAHPS data) (230 completed surveys)
- Healthgrades: 78% patient experience rating (3% higher than national average)
What patients say
Patients praise
- compassionate and professional nursing and medical staff
- efficient diagnostic processes in some instances
- high overall patient satisfaction and recommendation rates
Common complaints
- reports of dismissive or disrespectful staff interactions
- concerns regarding long waiting times
- allegations of inadequate diagnosis or miscommunication in specific medical cases
In patients' words
"I was treated very well by the staff from the moment I walked through emergency room door until my discharge from the hospital the following afternoon. Everyone... were concerned, caring and professional."
— Patient review on LocalityBiz"Extremely long waiting times no matter how busy they are... Extremely dismissive staff in urgent care and er."
— Patient review on Medicals-HealthMore clinics in Waupun
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