Behavioral and Mental Health | Waukesha, WI - ProHealth Care
Mental Health Clinic • Waukesha, WI
Ratings by platform
- ProHealth Care (Behavioral and Mental Health | Waukesha, WI page): 4.9 / 5 (Based on 69 reviews)
- ProHealth Care (Lisa Drew, APNP | Psychiatry, Waukesha): 4.8 / 5 (Based on 71 reviews)
- ProHealth Care (Janine Kolinski, APNP | Psychiatry, Waukesha): 4.7 / 5 (Based on 44 reviews)
- Recovered (ProHealth Care Behavioral Health Services, Waukesha): 4.03 / 5 (Trustscore) (Based on user reviews and accreditations (per site methodology))
- Yelp (Prohealth Care Medical Centers, Waukesha): 2.1 (12 reviews) (12 reviews)
- Birdeye (ProHealth Care, Waukesha): 4.8 star rating (1,895 reviews)
What patients say
Patients praise
- High patient/provider ratings for behavioral health services and individual psychiatry providers
- Perceived helpfulness/compassion and professional care in individual provider reviews
- Reported positive appointment experiences (including video visits)
Common complaints
- Billing and billing-staff complaints (rude billing department; difficulty resolving billing errors/overbilling)
- Communication/access issues (difficulty getting in contact; unreturned messages; long waiting; reception unprofessional)
- Some low ratings/reviews on third-party platforms suggesting dissatisfaction
In patients' words
"“Patient Rating 4.9 / 5 (Based on 69 reviews)”"
— ProHealth Care “Behavioral and Mental Health | Waukesha, WI” page"“Great job check in through the appointment. Really nice facilities as well.”"
— mappca.com “ProHealth Care - Waukesha County” review text"“Wish I could give less then 1 star for the billing department. They are extremely rude and do not do anything to assist with billing errors.”"
— Birdeye “ProHealth Care - 1,895 Reviews” review text"“I have been trying for over 6 months to get my billing straighten out…”"
— BBB complaints page for ProHealth Care, Inc."“Reception is always rude, I am always waiting at least 30 minutes… no one from her office will get back to me.”"
— mappca.com “ProHealth Care - Waukesha County” review text"“My therapist Tony did a great job! It felt as if my…”"
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