Medicare Counseling (HICAP) - California Department of Aging
Senior Care • Watts, CA
Ratings by platform
- Public survey conducted for HICAP modernization research: 5/5 (2,021 reviews)
What patients say
Patients praise
- well-received services by beneficiaries
- high satisfaction ratings (53% rated 5/5)
- useful one-on-one counseling and education services
Common complaints
- long waits to receive assistance and call backs
- insufficient staffing levels to manage workload
- lack of public awareness of the program
- inconsistent training for counselors regarding integrated care options
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