Walk-in Urgent Care in Watertown, MA
Primary Care • Watertown, MA
Ratings by platform
- Solv Health (AFC Urgent Care): 4.4/5 (303 ratings on Solv)
- Google Reviews (Mass General Brigham Urgent Care): 2.9/5 (53 reviews)
What patients say
Patients praise
- Efficient, friendly, and compassionate staff/providers
- Clean and well-maintained facility environment
- Convenience of online registration and appointment booking options
- Professionalism in routine care and screenings
Common complaints
- Long wait times during peak hours despite appointments or walk-in status
- Inconsistent communication or lack of follow-up regarding test results/medications
- Administrative issues, such as difficulties with insurance or documentation submission
- Some patients reporting being turned away despite "walk-in" branding
- Frustration with billing discrepancies
In patients' words
"The PA arrive shortly after, listened well, explained his diagnosis, and treated me with respect and courtesy. Would recommend"
— LocalityBiz Review"They should change how they promote the clinic since it’s obviously not true, walk-ins are definitely not always welcome"
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