Watertown | Adult Primary Care | Pediatrics
Pediatrics • Watertown, MA
Ratings by platform
- Mass General Brigham (Provider specific): 4.7 out of 5 (105 ratings, 19 reviews)
- LocalityBiz (Atrius Health): Mixed (includes 1-star and 5-star reviews) (Varies by location/source)
What patients say
Patients praise
- Doctors are frequently described as knowledgeable, attentive, and kind
- Many patients appreciate the convenience of onsite labs and pharmacy services
- Professional and efficient experiences with phlebotomists and specialized technicians
- Positive impact of online portals for scheduling and communication for some patients
- Compassionate and patient-centered care reported for pediatric and adult services alike
Common complaints
- Rudeness and unprofessional conduct from front desk and administrative staff
- Difficulty in scheduling appointments and getting through on the phone
- Long wait times at the office without communication or updates
- Issues with billing processes and follow-up on insurance coverage disputes
- Indifference or lack of empathy from some nursing and support staff
In patients' words
"She is wonderful! I hope she remains my primary care physician for the rest of my life."
— Mass General Brigham patient review"The receptionist was rude and condescending. Not welcoming whatsoever and not the experience patients would want coming in with concerns regarding their health."
— SMG Watertown Primary Care patient review"The lab was incredible—they kept my baby distracted and engaged... managed to draw blood within seconds of trying. My son never even cried."
— Atrius Health Watertown patient review"Avoid. Impossible to get anyone on the phone. They lack empathy and genuinely seem indifferent to patients, particularly the nursing staff."
— Mass General Brigham Community Physicians patient reviewMore clinics in Watertown
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