Orthopedic Partners: Home
Orthopedics • Waterford, CT
Ratings by platform
- Yelp: 1.5 out of 5 stars (Yelp average) (Approx. 10 reviews on Yelp)
- Vitals: 4.5 out of 5 stars (Vitals) (1 review on Vitals)
What patients say
Patients praise
- individual surgeons described as competent and friendly
- positive outcomes for specific procedures such as joint replacements
- some patients appreciate accessible or attentive individual doctor care
Common complaints
- poor customer service and administrative communication
- long wait times for appointments and during visits
- unprofessional or dismissive staff interactions
- concerns regarding specific surgical or diagnostic outcomes
- perceived lack of care or patient advocacy
In patients' words
"The atmosphere at this practice is hostile and filled with anger which can only mean that the administrative management is poor. I like the doctor here but the staff is intolerable which ruins the whole thing."
— Vitals review"He did not explain anything that he was doing nor listen to her when she tried to explain what she was feeling."
— LocalityBiz review"Dr. Thoms came to my home, checked my incision, and rebandaged my knee. He has been accessible to me throughout my healing."
— Orthopedic Partners website testimonialMore clinics in Waterford
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Patients praise: Consistently high physician ratings (often 4.7 to 5.0) based on patient surveys · Wide range of available medical specialists and primary care services.
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