Orthopedic Partners
Orthopedics • Waterford, CT
Ratings by platform
- Yelp: 1.5/5 (10 reviews)
- Vitals: 4.5/5 (1 review)
What patients say
Patients praise
- individual surgeons described as competent and friendly
- positive outcomes for specific procedures such as joint replacements
- some patients appreciate accessible or attentive individual doctor care
Common complaints
- poor customer service and administrative communication
- long wait times for appointments and during visits
- unprofessional or dismissive staff interactions
- concerns regarding specific surgical or diagnostic outcomes
- perceived lack of care or patient advocacy
In patients' words
"The atmosphere at this practice is hostile and filled with anger which can only mean that the administrative management is poor. I like the doctor here but the staff is intolerable which ruins the whole thing."
— Vitals review"He did not explain anything that he was doing nor listen to her when she tried to explain what she was feeling."
— LocalityBiz review"Dr. Thoms came to my home, checked my incision, and rebandaged my knee. He has been accessible to me throughout my healing."
— Orthopedic Partners website testimonialMore clinics in Waterford
Orthopedics | Our Team - Hartford HealthCare
Patients praise: patients appreciate clear, thorough explanations of procedures · surgeons noted for compassionate and kind demeanor.
Constitution Surgery Center East
Patients praise: friendly and professional staff · clean facility.
Hartford HealthCare HealthCenter - Waterford
Patients praise: Consistently high physician ratings (often 4.7 to 5.0) based on patient surveys · Wide range of available medical specialists and primary care services.
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