Hartford HealthCare Medical Group Waterford | Backus Hospital | CT
Occupational Care • Waterford, CT
Ratings by platform
- Yelp (Hartford HealthCare Medical Group): 1.7/5 stars (159 reviews)
- Birdeye (Backus Hospital): 2.5/5 stars (32 reviews)
What patients say
Patients praise
- Individual providers at Waterford HealthCenter often receive high ratings (typically 4.7-5.0 range)
- Backus Hospital noted as high performing in select procedures/conditions
- Some patients report kind and respectful care from hospital floor staff
Common complaints
- Dissatisfaction with hospital emergency department (long wait times, perceived lack of care)
- Reports of poor communication and service experiences in hospital settings
- Negative reviews regarding medical group responsiveness and service consistency
In patients' words
"This is the absolute WORST hospital you can go to in Norwich. They take forever, and give little to no care when u come here to be seen."
— Yelp review of Backus Hospital"Unlike the Er/Ed, the nurses and doctors... have been nothing but kind, respectful, supportive and helpful."
— Birdeye review of Backus HospitalMore clinics in Waterford
Occupational Health | hartfordhealthcaremedicalgroup.org
Patients praise: thorough examinations · knowledgeable and caring providers.
Hartford HealthCare HealthCenter - Waterford
Patients praise: Consistently high physician ratings (often 4.7 to 5.0) based on patient surveys · Wide range of available medical specialists and primary care services.
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