Digestive Health Services – Waterford - Lawrence + Memorial Hospital
Colorectal Surgery • Waterford, CT
Ratings by platform
- Vitals (Dr. John Frese): 2.8/5 (6 ratings)
- Yelp (Lawrence + Memorial Hospital): 2.2/5 (72 reviews)
What patients say
Patients praise
- Physicians and medical staff are frequently described as knowledgeable and professional
- Some patients report compassionate, caring, and attentive care during procedures
- Positive experiences with specific physician assistants and support staff
Common complaints
- Difficulty with appointment scheduling and administrative staff responsiveness
- Reports of rude or dismissive interactions with certain medical providers
- Long wait times for appointments and follow-ups
- Concerns regarding hospital-wide efficiency and patient care quality at Lawrence + Memorial Hospital
In patients' words
"The Drs. And staff at CTGI are great! Compassionate and caring and understanding. They made my experience tolerable for procedures no one wants to have,but have to do."
— LocalityBiz (Connecticut GI)"The doctors and nurses are fine. The office staff is the worst I've ever encountered anywhere in the US. The person who schedules appointments is snippy, rude, gruff, obnoxious, unhelpful, doesn't listen, etc."
— RateMDs (Coastal Digestive Diseases)More clinics in Waterford
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