Colorectal Surgery | backushospital.org | Backus Hospital | CT
Colorectal Surgery • Waterford, CT
Ratings by platform
- backushospital.org: 4.9/5 based on 158 surveys (Dr. Sergio Rafael Casillas) (158 surveys)
- backushospital.org: 4.8/5 based on 103 surveys (Dr. David Edward Coletti) (103 surveys)
- Healthgrades: 5.0/5 based on 6 reviews (Megan McCann, PA-C) (6 reviews)
What patients say
Patients praise
- high patient satisfaction with specific surgeons and surgical staff
- compassionate and professional bedside manner reported by patients
- clear communication and thorough explanations of conditions and treatments
- effective preoperative education and recovery programs (e.g., ERAS)
- efficient same-day surgery processes
Common complaints
- inconsistent bedside manner in some hospital departments
- instances of perceived staff unresponsiveness in emergency/night-shift care
In patients' words
"Dr. Casillas is one of the best! Dr. Casillas did a wonderful job. I healed quickly with no problems and I am very happy with the results."
— backushospital.org patient reviews"Megan is absolutely the best, fantastic bedside manner! I was really happy! I would recommend her and the colorectal staff at Backus Hospital to family, friends and anyone requiring attention to that part of their anatomy."
— Healthgrades review for Megan McCann, PA-C"Compared with prior surgeries where ERAS was not used, I felt more educated and included in the process, which I feel contributed to a better experience and improved recovery."
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