Addiction Treatment Services - Waterbury HEALTH
Addiction Treatment • Waterbury, CT
Ratings by platform
- AddictionHelplineAmerica/Recovery.com: 3.6/5 (17 reviews (aggregated data))
- Birdeye: Not explicitly stated as an average, but contains highly critical feedback (321 (General hospital/health center reviews))
What patients say
Patients praise
- Access to specialized addiction treatment, including detox and medication-assisted options
- Documented high general satisfaction rates in state-reported quality metrics (e.g., 89% in specific periods)
- Multidisciplinary approach integrating treatment for co-occurring mental health conditions
Common complaints
- Reports of unprofessional or uncaring staff interactions
- Concerns regarding cleanliness and facility environment
- Complaints about poor communication and lack of information provided to patients
- Reports of long wait times and perceived lack of urgency for patient needs
In patients' words
"Behavioral Health was a nightmare. The nurses were uncaring. Therapy was non productive. The surroundings were dirty."
— Yelp Review for Waterbury Hospital Psychiatric Center"This place will let u die while u wait. No type of compassion. There’s a bunch of nurses joking around in the hallway, while I’m here feeling like I’m dying!"
— Birdeye Review for Waterbury Hospital Health CenterMore clinics in Waterbury
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