Urgent Care in the Washington, DC Metro Area - Patient First
Urgent Care • Washington, DC
Ratings by platform
- Yelp: 2.7/5 (5765 reviews)
- PissedConsumer: 1.4/5 (33 reviews)
- Patient First Alexandria (Internal): 4.5/5
- Patient First Fairfax (Internal): 4.4/5
- Patient First Rockville (Internal): 4.6/5
What patients say
Patients praise
- convenient extended hours (nights, weekends, holidays)
- walk-in availability with minimal wait times compared to emergency rooms
- recognized in several publications as a notable urgent care provider
Common complaints
- billing and payment transparency issues, including surprise charges and collections notices
- perceived poor customer service and dismissive management staff
- reports of medical misdiagnosis and inadequate treatment plans
In patients' words
"I had an extremely disappointing experience at Patient First and feel compelled to warn others... This level of dishonest billing practices and poor customer service is unacceptable."
— Better Business Bureau"Misdiagnosed my earache. Treated it with an antibiotic when in fact it was a fungal infection (as later diagnosed by an ENT), which set back my recovery."
— Washington Consumers' CheckbookMore clinics in Washington
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