Substance Use Disorder (SUD) Program - Locations - VA.gov
Substance Use Disorder Treatment • Washington, DC
Ratings by platform
- CMS HCAHPS (Seattle VA Medical Center): 4 out of 5 stars (overall hospital rating) (410 patient surveys)
- Rehab.com (VA Northwest Health Network): 3.89 out of 5 stars (62 reviews)
- Rehab.com/Google (VA Puget Sound - American Lake): 4.5 out of 5 stars (394 reviews)
What patients say
Patients praise
- patients reported feeling treated with respect and care
- coordinated addiction, mental health, and primary care services
- appreciation for clinical staff including pharmacists and therapists
- inclusion of family in the patient care plan
- comprehensive treatment modalities offered for substance use disorders
Common complaints
- long wait times due to staff being overworked and underpaid
- some patients report negative experiences with facility management and responsiveness
- previous historical inspector general findings regarding inconsistent diagnostic assessment documentation for alcohol screenings
In patients' words
"The truth is they are seriously overworked and underpaid. It is understandable that for those reasons waiting times can be long at times, but still they do a great job."
— Rehab.com user review"Save lives by helping Veterans straighten out in a long process. My husband admitted himself for treatment. They treated him very well and included me in his care plan."
— Alcohol.org patient/family review"The WORST VA you can imagine. They will let you die before they help you. They do not care about Veterans."
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