UPMC Washington
Lab Testing • Washington, PA
What patients say
Patients praise
- Friendly and kind staff members
- Professional and skilled phlebotomists in many instances
- Convenient and efficient service in some locations
- Clean and welcoming environment for many patients
Common complaints
- Difficulty with blood draws/phlebotomy performance in some locations
- Concerns about patient care processes (e.g., lack of follow-up for fasting patients)
- Potential for long wait times at certain facilities
In patients' words
"These folks are some of the nicest people... The people that check you in are always friendly and kind and the phlebotomists are great."
— Birdeye review for UPMC Lab Services"Techs and IV team couldn’t get a vein. Their hair was not pulled back, hanging in front of their faces casting a shadow and blocking the light. Very upsetting."
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