Palliative Care
Hospice & Palliative Medicine • Washington, PA
Ratings by platform
- Birdeye (MultiCare Yakima Memorial): 4.8/5 stars (36 reviews)
- Seniors.fyi (Hospice of the Northwest): 3.6/5 stars (22 reviews)
What patients say
Patients praise
- High levels of compassion, kindness, and spiritual/emotional support from bedside staff
- Appreciation for the peaceful and comforting nature of specialized care facilities
- Positive impact of rural palliative care initiatives improving access through telehealth and team coordination
- Effective guidance and assistance with end-of-life planning for families
Common complaints
- Slow or inconsistent intake and onboarding processes
- Challenges with communication and feeling "out of the loop"
- Inadequate or inconsistent symptom and pain management
- Service cuts or reduction in program availability by major providers
- Administrative and billing issues, such as difficulties with collections and insurance filings
In patients' words
"This community, Whatcom County, has really been a leader in serious-illness and end-of-life care for the past decade, and I just feel like they cut us off at the knees."
— Community member quoted by Cascadia Daily News"They would not recommend Hospice of the Northwest, describing poor coordination as ‘the left arm didn’t know what the right arm was doing.’"
— Reviewer on Seniors.fyi"The cottage is a very peaceful place to have your loved ones go when it is that time. The staff are wonderful and truly care about the patients and their families."
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