Hearing and Speech Center | Gallaudet University
Hearing and Speech • Washington, DC
Ratings by platform
- bdir.in: 3.0/5 (8)
- HealthyHearing (HSLS): average review score 5 out of 5 (5 reviews)
- Yelp: (rating not shown in provided snippet) ((not shown in provided snippet))
What patients say
Patients praise
- Some reviewers describe the staff/team as professional and communicative
- Positive experiences include being offered multiple hearing-aid options and feeling anxieties reduced
- Some reviews praise patience and clear explanations
Common complaints
- Reports of poor customer service, including not returning calls
- Complaints about delays/lack of hearing aid delivery and administrative/insurance issues
- Negative appointment experience (described as horrible) and issues with hearing-aid repair/customer service
In patients' words
"“I am totally disappointed it’s been almost a year, and still have not gotten my hearing aid … 1 Doctor went on leave … 2 insurance not responding … claim never filed.”"
— localitybiz.com review excerpt"“As someone who has been super nervous about wearing hearing aids again, the team at the clinic made all those anxieties go away. Excellent team … provided me with several options for my new hearing aids.”"
— localitybiz.com review excerpt"“I had an appointment with dr lancaster. it was horrible.”"
— Yelp review excerpt"“She informed me of the process and she communicated the process clearly.”"
— HealthyHearing verified review excerpt"“I liked their professionalism and how they were very clear to me about what I had and what I needed and good advice.”"
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