Mercy Clinic Plastic Surgery at the Mercy Center for Performance ...
Plastic and Reconstructive Surgery • Warrensburg, MO
Ratings by platform
- WebMD Care (for Dr. Andrew Kochevar): 3.5 out of 5 stars (5 ratings) (5)
- Healthgrades (for Dr. Matthew Kienstra): 4.8 out of 5 stars (17)
What patients say
Patients praise
- Professional, knowledgeable, and skilled surgical staff
- Friendly and accommodating office environment
- Effective and satisfying surgical outcomes for many patients
- Attentive and personable care from specific surgeons
Common complaints
- Long wait times for appointments and walk-ins
- Issues with insurance/billing transparency and surprise bills
- Perceived lack of communication or guidance regarding diagnosis and treatment plans
- Occasional instances of dismissive or unhelpful staff interactions
In patients' words
"Dr. Kienstra could not have been kinder or more attentive. He was incredibly personable and the entire experience was actually enjoyable."
— Patient review of Mercy Clinic Facial Plastic Surgery"To be clear, the physicians were great. But it was clear after everything, that I was really just a paycheck for somebody and that they didn't care about my well being."
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