Warner Robins ENT - Ear, Nose, and Throat Doctors in Warner ...
Ear, Nose & Throat (ENT) • Warner Robins, GA
Ratings by platform
- Vitals, Healthgrades, Yelp, and WebMD: Dr. Kenneth J. Walker: 4.8/5 stars (9 ratings); Dr. Zhong Zheng: 5/5 stars (2 ratings); Dr. John R. Newman: 3.8/5 stars (5 ratings) (Multiple ratings across various providers and platforms, including 9 for Walker, 2 for Zheng, 5 for Newman, and 24 for Toland)
What patients say
Patients praise
- Professional, compassionate, and attentive clinical care from physicians and PAs
- Thorough explanations of diagnoses and treatment plans
- Clean and organized office environments in many instances
- Effective and quick patient scheduling and consultation times for many individuals
Common complaints
- Reports of dysfunctional or unhelpful administrative and office staff regarding appointment scheduling and record management
- Occasional long wait times for appointments during peak hours
- Negative experiences with insurance policy interpretations and billing communication
In patients' words
"Dr. Correa, he was great... I felt like I had been knowing him for years; very professional, patient oriented... He listened and asked questions before and after examining the problem spot. He was able to assess the issue and prescribe an effective treatment. He and his office staff were outstanding."
— Patient reviews from localitybiz and Healthgrades"The hearing check up was fine, but the staff that day felt dysfunctional which caused my second visit to be completely useless. [They] failed to follow through on a basic request... This office staff lack compassion and common sense!"
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