Hartford HealthCare Medical Group
Primary Care • Wallingford, CT
Ratings by platform
- Birdeye: 1 star (5 reviews)
- Yelp: 1.7/5 (159 reviews)
What patients say
Patients praise
- High praise for individual physicians and providers for their thoroughness, kindness, and bedside manner
- Patients feel listened to and not rushed during appointments
- Strong trust in long-term providers for consistent and supportive care
Common complaints
- Difficulty reaching staff by phone and long wait times for appointments
- Reports of poor communication or being directed to the wrong department
- Concerns regarding administrative practices such as patient privacy and scheduling policies
In patients' words
"Have to call them 3 times for them to finally tell me I’m on the phone with the wrong department. Waste my damn time."
— Birdeye user review"Dr. Kagan is simply the best... He always listens to our concerns, asks informed and important questions, and is always helpful in the steps needed to be taken... His staff is also wonderful."
— Verified patient review on hartfordhealthcaremedicalgroup.org"Scheduling an appointment is such a hassle. You can be on hold for an hour before someone answers the phone through their scheduling department."
— LocalityBiz user reviewMore clinics in Wallingford
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Patients praise: Professional and knowledgeable staff and physicians · Compassionate and attentive bedside manner.
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Patients praise: Efficient and timely appointments · Knowledgeable and thorough providers.
Comprehensive Orthopaedics
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Yale New Haven Health-Yale Medicine Orthopedics
Patients praise: Excellent bedside manner and compassionate care · Physicians who take time to listen and thoroughly explain conditions and treatment plans.
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