Wallingford | hartfordhealthcare.org | Hartford HealthCare | CT
Occupational Medicine • Wallingford, CT
What patients say
Patients praise
- High-quality care for physical therapy services
- Staff described as compassionate, caring, and knowledgeable in certain departments
- Specific physicians highly regarded by some patients
Common complaints
- Difficult scheduling and long hold times for appointments
- Unprofessional, rude, or dismissive front desk staff
- Poor communication regarding billing and payment arrangements
- Issues with medical record privacy in waiting areas
- Difficulty navigating department transfers over the phone
In patients' words
"Absolutely terrible customer service at the front desk... I dread going to this doctor’s office…all because your staff is extremely unprofessional, unpleasant, and down right rude!"
— LocalityBiz review of Wallingford Family Practice"Have to call them 3 times for them to finally tell me I’m on the phone with the wrong department. Waste my damn time... This place actually sucks."
— Birdeye review of Hartford HealthCare Medical Group"The therapists at this facility are knowledgeable and willing to work at the patient's pace, treating them with complete respect, compassion, and kindness."
— BestProsInTown review of Hartford HealthCare Rehabilitation Network in WallingfordMore clinics in Wallingford
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Patients praise: Professional and knowledgeable staff and physicians · Compassionate and attentive bedside manner.
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Patients praise: Efficient and timely appointments · Knowledgeable and thorough providers.
Comprehensive Orthopaedics
Patients praise: Highly skilled and knowledgeable physicians · Patients feel they are not rushed during appointments.
Yale New Haven Health-Yale Medicine Orthopedics
Patients praise: Excellent bedside manner and compassionate care · Physicians who take time to listen and thoroughly explain conditions and treatment plans.
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