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Urology - East Hawaii Health

UrologyWaimea, HI

★★★★☆3.5/545 reviews across 3 platforms

Ratings by platform

  • WebMD (Dr. Richard Stack): 5.0/5.0 (1)
  • WebMD (Dr. Lyric Santiago): 4.0/5.0 (9)
  • Healthgrades (Dr. Vincent Ortolano): 3.3/5.0 (35)

What patients say

Patients praise

  • Knowledgeable and professional medical staff
  • Caring bedside manner
  • Successful diagnosis and surgical outcomes
  • Clear explanations of conditions and treatments

Common complaints

  • Long wait times for appointments and clinical visits
  • Difficulty establishing new patient care
  • Staff communication and appointment scheduling issues
  • Perceived rudeness from some medical providers

In patients' words

"She’s excellent, knowledgeable, explains well and caring. Her office staff and nurses reflect their leader. I had a complicated problem that ended with surgery. Dr. Santiago was superb."

WebMD review for Dr. Lyric Santiago

"Professional, Understanding and patient. Working with Dr. Stack for over 8 years, hands down he is awesome and funny. He makes you feel comfortable and will answer any questions you have."

WebMD review for Dr. Richard Stack

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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