Orthopaedic Surgery at Kaiser Permanente Wailuku ...
Orthopedic Surgery • Wailuku, HI
Ratings by platform
- WebMD and Healthline (Specific to Dr. David Kaufman): 5.0/5.0 (4 (WebMD), 1 (Healthline))
- Birdeye (General Kaiser Permanente Hawaii clinic context): 3.6/5.0 (12)
What patients say
Patients praise
- High praise for individual orthopedic surgeons, specifically Dr. David Kaufman, regarding skill and patient care
- Positive experiences with elective procedures like hip and knee replacements
- Some members report satisfaction with primary and specialty care access within the Kaiser system
Common complaints
- Concerns regarding understaffing leading to long patient wait times
- Difficulties in scheduling appointments and reaching clinicians via call centers
- Patient frustrations with perceived lack of timely or appropriate care in some departments
- System-wide complaints regarding administrative processes within the broader Kaiser Permanente Hawaii network
In patients' words
"My orthopedic surgeon, Dr. David Kaufman, provided such wonderful care during my recent total hip replacement surgery. He was compassionate, knowledgeable, patient, and thoroughly explained the procedure and recovery process."
— Patient reviews on WebMD/Healthline"I couldn't get in to see a doc, only a PA who told me the pain would get worse before it got better."
— BBB Customer Review (Kaiser Permanente Hawaii)"Location is convenient, but other than that it’s a nightmare! Hard to make appointments and wait times are long."
— Birdeye Review (Kaiser Permanente Hawaii clinic)More clinics in Wailuku
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