Maui Medical Group | Health Care Practitioners Serving Maui, HI
Family Practice • Wailuku, HI
Ratings by platform
- Yelp, MapQuest, and similar review aggregators: typically low, often averaging around 2.0 to 3.0 out of 5 stars on aggregate platforms like Yelp (hundreds of reviews combined across various aggregate sites)
What patients say
Patients praise
- praise for individual staff members, including nurses and billing personnel for being professional and helpful
- some patients appreciate the convenience of the multi-specialty services and online portal
- recognition of long-term care and relationship with certain physicians
Common complaints
- reports of poor customer service, including long hold times on the phone and difficulty booking appointments
- some patient complaints regarding unprofessional or arrogant bedside manner of medical staff
- frustration with billing processes and communication
- history of legal issues related to submitting claims for medically unnecessary services resulting in a settlement
- reports of inconsistent or fragmented continuity of care
In patients' words
"This organization threatens to drop you as a patient for cancelling, but has no problem cancelling your scheduled appointments less than 2.5 hours before your appointment time."
— Yelp user review (via MapQuest)"The nurses were wonderful and kind. The kitchen made me special meals for my healthy diet. However the doctor was extremely arrogant and cruel. Worst bedside manner of ANY health professional I've..."
— Patient review (via MapQuest)"I finally left Maui Medical after 16 years being faithful to them. I've been bounced around from physician to physician. I never know who I'm going to see."
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