Wound Care - Baylor Scott & White Health
Wound Care • Waco, TX
Ratings by platform
- Birdeye (Baylor Scott & White Clinic - Waco): 3.8 out of 5 stars (209 reviews)
- Solv (Urgent Care+): 4.8 out of 5 stars (64 ratings)
- US News & World Report (Medical Center - Hillcrest): 4 out of 5 stars (overall patient experience) (N/A (US News/CMS survey data))
- Birdeye (Medical Center – Hillcrest): N/A (792 reviews)
What patients say
Patients praise
- high patient satisfaction scores for communication and care transition
- compassionate and clear communication from specific physicians like Dr. Kinman
- convenient appointment scheduling and online check-in processes
- positive experiences with urgent care staff and efficiency
Common complaints
- long ER wait times
- administrative issues regarding billing and prescriptions
- difficulties with communication and callback systems
- inconsistent experiences with nursing and medical staff responsiveness
In patients' words
"Dr. Kinman was the Absolute Best!!! I was so nervous about all the issues I was having and Dr. Kinman explained everything clear and concise... She was compassionate and understanding."
— Birdeye (Baylor Scott & White Medical Center – Hillcrest)"Absolutely the worst customer service/doctor/nurse/patient relations possible... Have been waiting 3 days for nurse callback so far. 2 days from patient relations without callback. AGAIN, the specialty clinic has screwed up prescription renewals beyond imagination."
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