Baylor Scott & White Hillcrest Maternal Fetal Medicine
Maternal Fetal Medicine • Waco, TX
Ratings by platform
- Birdeye: 3.5/5 stars (792 reviews (for the Medical Center))
- Birdeye: 3/5 stars (9 reviews (for the Office Building))
What patients say
Patients praise
- Some patients appreciate knowledgeable and skilled physicians, specifically mentioning positive surgical outcomes.
- Certain doctors noted for being personable and having good bedside manner.
Common complaints
- Poor customer service and communication, including difficulties with appointment scheduling, prescription renewals, and nurse callbacks.
- Staff perceived as lacking compassion and treating patients impersonally.
- Specific complaints regarding medical provider bedside manner, such as insensitivity when delivering difficult diagnoses.
- Reports of administrative errors, including mixed-up files.
In patients' words
"Absolutely the worst customer service/doctor/nurse/patient relations possible... The specialty clinic has screwed up prescription renewals beyond imagination. Total incompetence."
— Birdeye review (Baylor Scott & White Medical Center – Hillcrest)"The staff lacked any compassion and treat patients as just a number and name... This is by far the worst experience we have had at any hospital."
— Birdeye review (Baylor Scott & White – Hillcrest Office Building I)"Dr. Anne has been my doctor for several years. She is a very good doctor, is very personable, and a great bedside manner."
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