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Primary Care in Waco, TX | Baylor Scott & White Health logo

Primary Care in Waco, TX | Baylor Scott & White Health

Family MedicineWaco, TX

★★★★★4.7/51,049 reviews across 5 platforms

Ratings by platform

  • Healthgrades: 4.9/5 based on 251 reviews (Dr. Adam Jantz, MD) (251)
  • Healthgrades: 5.0/5 based on 325 reviews (Dr. James Graham Jr, MD) (325)
  • Birdeye: 3.8/5 based on 209 reviews (209)
  • Healthgrades: 5.0/5 based on 200 reviews (Dr. Calvin Bradley, MD) (200)
  • Solv: 4.8/5 average rating (64 patients (Urgent Care+))

What patients say

Patients praise

  • High patient satisfaction ratings for many individual family medicine physicians in Waco
  • Convenience and ease of scheduling appointments, including online early check-in for urgent care
  • Friendly and caring staff interactions reported by many patients
  • Competent and knowledgeable providers in urgent care settings

Common complaints

  • Reports of medical negligence and malpractice lawsuits regarding patient deaths at Baylor Scott & White Medical Center-Hillcrest
  • Occasional patient complaints regarding pharmacy prescription scheduling issues
  • Some patient preferences for physician availability over nurse practitioners in urgent care settings

In patients' words

"It was an easy process as the online early check in and appointment setting made it really convenient!! Staff was really nice and helpful and I was seen pretty quickly."

Solv review for Baylor Scott & White Urgent Care+

"I think you all should have a doctor on call not a nurse practitioner. When I asked her about doctors she stated this who you got. I didn't like the answer and I wasn't trying to belittle her just think it should be a doctor there also"

Solv review for Baylor Scott & White Urgent Care+

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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