Health Services | VA Montana Health Care | Veterans Affairs
Physical Therapy • Virginia City, MT
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 5 out of 5 stars (CMS Overall and Patient Satisfaction) (184 (survey respondents))
- Facebook: 56% recommend (19 reviews)
What patients say
Patients praise
- 5-star CMS overall quality rating
- 5-star CMS patient satisfaction rating
- effective nurse and doctor communication
- clean and quiet facility environment
Common complaints
- long wait times for appointments
- difficulty reaching staff via phone
- delayed access to test results
- inconsistent provider assignments
In patients' words
"VA MONTANA HEALTHCARE SYSTEM has a 5-star overall patient satisfaction rating, placing it in the top 7% of hospitals nationally. 77% of patients would definitely recommend this hospital."
— Momentary Labs (citing CMS HCAHPS data)"Receiving a 5-star rating from CMS is a reflection of the dedication our entire team brings to caring for Veterans every day. To also receive a 5-star rating in Patient Satisfaction is incredible."
— Kim Adkins, Interim Executive Director for the Montana VA Health Care SystemMore clinics in Virginia City
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Patients praise: highly knowledgeable and professional physical therapists · personalized and effective individualized plans of care.
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