Billings Clinic Broadwater Laboratory Services | Townsend, MT
Laboratory Services • Virginia City, MT
Ratings by platform
- Clinic4All (Billings Clinic Broadwater): 3.4/5 (5 reviews)
- Medicare/HCAHPS (Billings Clinic Hospital): 3 out of 5 stars (1,201 patients (system-wide HCAHPS))
- Birdeye: 3.9/5 (21 reviews (West Yellowstone location))
What patients say
Patients praise
- Praise for nursing staff responsiveness and professionalism
- Positive experiences with specific physicians and specialists
- Convenience of laboratory and same-day care services in rural locations
- Exceptional, life-saving care provided during emergencies
Common complaints
- Concerns regarding billing practices and aggressive collection communication
- Difficulty navigating front office/reception staff experiences
- Inconsistent quality of care reported by some patients
- Administrative issues, including lost paperwork and long wait times for psychiatric or specialty care
In patients' words
"From the ambulance people to the hospital staff, they went above and beyond. I had to be transported to a different hospital and they found a way to get my vehicle there and even took care of my dog."
— Clinic4All patient review for Broadwater location"I asked the hospital about the bill because it seemed absurdly high. The answer was pay it or go to collections. The most amazing part of this whole experience was that the finance team has taken more time for my calls than the doctor and nurse took regarding my issues."
— MedicalRecords.com patient review"Often prematurely threatens to turn bills over to collection agencies before insurance even has a chance to pay the claims. Faxes and forms from doctors, insurance companies, and other medical facilities sent to Billings Clinic constantly get lost by Billings Clinic personnel."
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