Jones Family Practice - Virginia Beach, Virginia - myPrivia
Family Medicine • Virginia Beach, VA
Ratings by platform
- U.S. News & World Report (aggregated from Press Ganey): 4 out of 5 stars (27 reviews)
What patients say
Patients praise
- High patient satisfaction with Dr. Thomas Jones and his medical staff's care, bedside manner, and thoroughness
- Appreciation for the clean, professional, and helpful office environment
- Providers are noted for being attentive, excellent listeners, and collaborative with patients in their health management
Common complaints
- Frustration with the myPrivia app interface, including difficulty with scheduling, messaging, and navigation
- Technical issues with the app, such as login problems and failure to display correct information or appointments
- Reports of poor billing system experiences and issues with administrative communication via the app
- Concerns regarding excessive, automated appointment notifications
In patients' words
"I love Jones Family Practice. My PA Jennifer Reynaldo is very attentive and lets me assist in guiding my own health care. We work together as a team and she listens to all my concerns."
— Patient review (Amy Campbell) via 4doctors.net"I am very displease with myPrivia! Their billing system is horrendous! ... They have also made a mess of my spouse billing... This is unacceptable!!!!"
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