Sentara Family Medicine Physicians - First Colonial

Patients praise

• Some patients report long-standing, positive relationships with specific physicians and nurse practitioners
• Appreciation for the clean and professional office environment
• Some providers are praised for their bedside manner and personal approach to care

Common complaints

• Poor customer service, specifically regarding phone accessibility and long wait times
• Frustrations with administrative processes, including billing errors and appointment scheduling issues
• Perceived lack of attentiveness or professionalism from some staff members
• Concerns regarding medical record accuracy and continuity of care