Senior Health | Los Robles Regional Medical Center
Geriatric Medicine • Ventura, CA
Ratings by platform
- Birdeye: 4.4/5 stars (aggregated across various platforms) (1,780 reviews (Birdeye))
- MedicalNewsToday (CMS HCAHPS data): 73% patient experience rating
- SeniorAdvisor / A Place for Mom (East Campus): 2.3-2.5/5 stars (6 reviews)
What patients say
Patients praise
- High-quality emergency medical response for some patients
- Supportive and attentive service experiences for some procedures
- Clear communication and effective care from specific medical staff
- Some positive outcomes in surgical and acute care settings
Common complaints
- Staffing shortages causing delays in care and medication administration
- Concerns regarding patient safety, including reports of bed sores
- Complaints about lack of respectful patient treatment and communication
- Reports of poor nursing responsiveness and neglect in specific units
In patients' words
"I thought everyone I met was exceptionally friendly and joyful. Loved the experience and don't even have one negative comment!"
— MedicalRecords.com reviewer"Violations of state regulations dictating how many patients can be cared for by one nurse were the most common transgression at Los Robles."
— Consumer Watchdog report on state data"The nursing staff is way understaffed and they neglect my mother."
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