Urology | Vancouver Clinic
Urology • Vancouver, WA
Ratings by platform
- Healthgrades (Dr. Jason Smith): 3.4 out of 5 stars (17 reviews)
- Healthgrades (Dr. Scott Matz): 4.5 out of 5 stars (2 reviews (not statistically significant))
- PissedConsumer (Clinic overall): 1.9 out of 5 stars (39 reviews)
What patients say
Patients praise
- Competent and knowledgeable medical care for specific conditions like urinary blockages or kidney stones
- Positive experiences with professional and clear communication from some providers and staff
- Helpful and thorough examinations described by some patients
Common complaints
- Patient complaints regarding dismissive or rude physician bedside manner
- Billing concerns including lack of price transparency and unexpected costs
- Reports of feeling rushed during appointments and poor communication regarding procedures
- Dissatisfaction with administrative processes like appointment scheduling and long wait times
- Frustration with perceived unnecessary medical recommendations or surgery referrals
In patients' words
"Physician was rude and dismissive. His overall demeanor was very arrogant... Overall an unproductive visit and disappointing experience."
— Vancouver Clinic Patient Comment (Dr. Scott Matz)"Dr. Smith and his staff were wonderful. They explained everything in easy to understand language. Would definitely recommend."
— Healthgrades Patient Review (Dr. Jason Smith)"Nobody was willing to give me a clear answer about pricing before or during the visit. It’s like playing roulette with your money. I feel scammed, misled, and taken advantage of."
— Healthgrades Patient Review (Vancouver Clinic overall)More clinics in Vancouver
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