Carle Health | Your care starts here.
Primary Care • Urbana, IL
Ratings by platform
- Better Business Bureau (BBB): A+ (BBB) (Not explicitly stated for 3-year reporting period)
- MedicalRecords.com: 2.8/5 (214 reviews)
- Yelp: Varies (Yelp) (43 reviews)
- Standardized public health report cards/surveys: ~70% patient experience satisfaction (Not explicitly stated (survey based))
What patients say
Patients praise
- Recognized for medical quality, including awards for cancer care and hospital performance
- Reports of caring and supportive staff members
- Majority of patients report positive experiences in standardized surveys (e.g., 74-77% willingness to recommend)
Common complaints
- Concerns regarding billing, facility fees, and perceived high costs
- Complaints about patient communication, responsiveness, and understaffing in the ER
- Reports of dissatisfaction with medical care and treatment decisions
In patients' words
"If I could shout how much Carle Hospital is terrible from the tallest mountain I would... be prepared to be raked over the coals in fees."
— ComplaintsBoard.com"Very caring, clean, patient focused. Staff is just ok but my nutritionist is amazing. compassion, kindness, supportiveness, tenderness and very thorough"
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