Primary Care - Family Medicine | Ohio State Medical Center
Primary Care • Upper Arlington, OH
Ratings by platform
- Birdeye: 4.3 out of 5 stars (58 reviews)
- WebMD (for specific provider): 4.5 out of 5 stars (12 ratings)
- OSU Wexner Medical Center official site: 4.9 out of 5 stars (212-229 patient satisfaction reviews (for specific providers))
What patients say
Patients praise
- Highly knowledgeable and professional physicians
- Staff described as kind, compassionate, and attentive listeners
- Efficient and well-organized care environment
- Convenient location with integrated services like lab testing
- Strong patient satisfaction scores on physician communication and thoroughness
Common complaints
- Difficulties with appointment scheduling and rescheduling
- Concerns regarding lack of follow-up after visits or during health flare-ups
- Reports of dismissive or rude administrative staff in some instances
- Billing disputes related to charges during annual wellness visits
- Perception of a large, impersonal, factory-like healthcare environment
In patients' words
"Registration was prompt and kind, and Dr. Palmer is a rockstar. Please give her a raise."
— Birdeye Review"I have had a horrible experience with OSU. Its a big factory and they don’t care about their patients. I had a flair up and it took for ever to get a response as my doctor was out of the office."
— LocalityBiz Review"Hannah at the front desk is absolutely horrible—rude, dismissive, and unhelpful whether over the phone or in person."
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