CAPS: Cosmetic Surgery, Dermatology & MedSpa in Columbus, OH
Plastic Surgery • Upper Arlington, OH
Ratings by platform
- Aggregated Review Platforms: 4.9/5 (~1,576 total reviews (aggregated data))
- Yelp: 3.5/5 (10 reviews)
- Birdeye (Bridge Park location): 5.0/5 (34 reviews)
What patients say
Patients praise
- Highly regarded plastic surgeons with excellent bedside manner
- Patients frequently mention feeling comfortable, cared for, and well-informed during consultations
- Professional, welcoming, and knowledgeable staff and nursing teams
- High level of satisfaction with surgical results, including breast procedures and skin treatments
- Clean, attractive, and functional facilities
Common complaints
- Some patients reported difficulty getting staff to respond to inquiries or scheduling issues
- Occasional complaints regarding customer service professionalism or perceived rudeness from specific staff members
- Isolated allegations regarding the conduct of certain staff members
In patients' words
"Dr. Hehr's initial consult preemptively answered any questions I came in with. He is genuinely kind and has created a safe and comfortable patient space."
— RealSelf Review"The facility is very clean [and the staff are] friendly and courteous."
— CAPS Patient Testimonial"I do not write negative reviews but it's impossible to get anyone to respond back. Between my husband and I we have paid over $4000 in laser hair removal... with little to no..."
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