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Gastrointestinal SurgeryUpper Arlington, OH

★★★★☆4.3/5836 reviews across 2 platforms

Ratings by platform

  • Yelp: 2.2/5 stars (~109-119 reviews)
  • Birdeye (Aggregate): 4.6/5 stars (727 reviews)

What patients say

Patients praise

  • Many patients report high satisfaction with the medical care, bedside manner, and thoroughness of specific doctors and nurses
  • Staff described by some as friendly, polite, and efficient
  • Positive experiences with procedural care and clear communication from providers

Common complaints

  • Billing department issues, including refund delays and insurance billing errors
  • Difficulty reaching staff or scheduling appointments via phone
  • Perceived unprofessionalism or lack of empathy from some support or clinical staff
  • Long wait times for information or follow-ups

In patients' words

"While my doctors and the nurses at Ohio Gastro have been fantastic (this review does absolutely not reflect them), billing is an absolute nightmare."

BBB Business Profile Review

"Scheduling is terrible. Trying to get someone to answer the phone is also terrible. They certainly are on billing as soon as you see a provider."

Yelp Review

"Dr. Castor agreed to take me on as a patient... I have found Dr. Castor to be extremely thorough in reviewing my file, as well as during my office visit. And he and his assistant provide good follow-up."

Birdeye Review (Dr. John M. Castor)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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