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Family MedicineUnion, NJ

★★★★★4.5/5369 reviews across 3 platforms

Ratings by platform

  • Birdeye (for Union Primary Care): 3.2/5 stars (72 reviews)
  • Birdeye (for Union Family Health Care): 4.9/5 stars (236 reviews)
  • Birdeye (for UMC Center for Family Medicine): 4.3/5 stars (61 reviews)

What patients say

Patients praise

  • doctors and staff described as professional, thorough, and kind
  • unionization efforts aimed at improving staffing, retention, and patient care quality
  • creation of more structured processes for addressing patient and staff concerns
  • holistic approach to care that values patient relationships

Common complaints

  • concerns over high patient volumes and double-booking appointments
  • time constraints reducing quality of patient care and doctor-patient interaction time
  • staff turnover leading to difficulty maintaining long-term doctor-patient relationships
  • bureaucratic requirements and administrative policies conflicting with patient-centered care
  • frustration with lack of responsiveness from management regarding provider feedback

In patients' words

"The actual doctors, physicians, and NPs have all met expectations. But that is the only positive I have seen with this office, and it is not enough to drag up the abysmal service and support of the rest of the practice."

WebMD review for Union Primary Care

"The hospital routinely double-books patients without warning... It has impacted the quality of patient care."

Signal Cleveland report on MetroHealth Primary Care Providers Union

"Patients don’t do well if they can’t find a primary care doctor, or if the doctor is too stressed to listen to them and provide coherent care."

Dr. Peter Grinspoon on primary care physician unionization

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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