Baptist Memorial Hospital-Union City
Emergency Medicine • Union City, TN
Ratings by platform
- CMS HCAHPS / Momentary Labs: 4 out of 5 stars (overall patient satisfaction) (253 (CMS HCAHPS surveys))
- Google Reviews (via Rehab.com): 4.58 out of 5 stars (1,166)
- Facebook: 72% recommendation rate (299)
What patients say
Patients praise
- Cleanliness of the facility
- Professional and kind staff interactions
- Efficient registration and timely care
- Strong communication from doctors and nurses
Common complaints
- Billing and payment plan disputes
- Concerns regarding communication access for patients with disabilities (e.g., interpreters)
- Occasional dissatisfaction with specific departments, such as mental health/substance abuse services
In patients' words
"Everyone was very kind and helpful. The facility was immaculately clean. I was in and out very quickly. Everything was calm, quick, and clean about my visit!"
— Google Review via Rehab.com"This hospital is a complete train wreck, My father had a stroke on 11/27/2025 and was taken to this hospital... they do not follow compliance my parents require interpreters to communicate... It took 5 days before i was able to get any response..."
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