Central Alabama VA Medical Center-Tuskegee | Veterans Affairs
Urgent Care • Tuskegee, AL
Ratings by platform
- VA SAIL (Strategic Analytics for Improvement and Learning): 2.5/5 (VA SAIL composite quality rating) (N/A (system-wide metric))
- Rehab.com: 3.4/5 (43 reviews)
What patients say
Patients praise
- Compassionate and respectful care from individual staff members
- High quality of counseling and treatment expertise in some areas
- Effective support for veterans with specific needs like audiology
Common complaints
- Difficulties reaching staff via phone/understaffed call centers
- Long wait times for pharmacy and appointments
- Concerns regarding staff communication and attitude
- Reports of inadequate discharge planning or follow-up
- Historical concerns regarding emergency care and resuscitation processes
In patients' words
"From Dr. Hardy in Audiology, to all of the support staff I met while there, could not have been nicer. They treated me with respect and dignity and thanked me many times over for my service to our country."
— Rehab.com review"However, because the call center is underfunded and non-existent you will not be able to communicate with the great healthcare workers here... If you call the central phone line, be prepared to not be successfully connected to any department."
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