Cottage of the Shoals - AL - Genesis HealthCare
Hospice Care • Tuscumbia, AL
Ratings by platform
- Google Reviews: 5/5 stars (Overall CMS Rating) (98 (analyzed on EveryPlace))
- Yelp: 1.3/5 stars (4)
- Medicare.gov (Aggregate): 4.6/5 stars (Average) (N/A)
What patients say
Patients praise
- High regard for physical therapy team
- Helpful admissions staff
- Dedication of specific staff members
Common complaints
- Chronic understaffing leading to long response times
- Poor hygiene and cleanliness (e.g., urine odors, dirty rooms)
- Neglect of basic patient needs such as feeding and toileting assistance
- Inadequate communication between nursing staff and families
In patients' words
"Cottage of the Shoals receives highly polarized feedback, with many families praising the rehab therapy team and specific staff members for their dedication and communication. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor hygiene, and neglectful care."
— EveryPlace analysis of Google ReviewsMore clinics in Tuscumbia
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