Tumwater Family Practice Clinic
Urgent Care • Tumwater, WA
Ratings by platform
- Birdeye: 3.3/5 stars (235 reviews)
- Apple Maps: 2.8/5 stars (76 ratings)
What patients say
Patients praise
- Long-term patient loyalty (some for 20+ years)
- Good personal, thorough, and caring medical care
- Convenient office hours and on-site lab access
- Good communication through multiple channels
Common complaints
- Billing and insurance administrative issues
- Perceived lack of care for long-term patients regarding insurance coverage changes
- Long wait times
- Staff perceived as unhelpful or dismissive of concerns
In patients' words
"I am 82 years old, and have been going to this clinic for many years. I have always had extra loving care here. I would never want to go anywhere else."
— Customer Lobby"Billing department was not helpful at all pretty much just said I was SOL when it wasn’t my fault they lost my insurance card And offered no solution work out for their mistake."
— Birdeye"With 45 days notice they will no longer accept my Humanna Insurance. I have been a patient for 11 years and am 69 years old. They do not care about their patients, it is absolutely inhumane."
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