Urgent-Care & Walk-In Clinics - Northwest Medical Center
Urgent Care • Tucson, AZ
Ratings by platform
- Solv (Northwest Urgent Care - Orange Grove): 2.6/5 stars (5 patients)
- Healthgrades (Northwest Urgent Care): 1.0/5 stars (1 review)
- Momentary Labs (based on CMS HCAHPS): 1/5 stars (1,193 patients)
- ComplaintsBoard: 1.3/5 stars (14 total submissions (1 review, 13 complaints))
- Yelp (Northwest Medical Center): 2.0/5 stars (57 reviews)
What patients say
Patients praise
- Attentive and professional staff at certain locations
- Convenient online scheduling and quick initial service in some instances
- Quality care experiences with specific nursing teams
Common complaints
- Long wait times in urgent care and emergency departments
- Billing, insurance, and financial communication issues
- Poor bedside manner, rude staff, or dismissive medical providers
- Concerns about facility cleanliness and safety
- Difficulties with follow-up, communication of test results, and medical records transfer
In patients' words
"Don't know how their care is currently since we were put in a waiting room for over an hour without being seen... I would definitely recommend going to any other urgent care if you would like to be seen instead of being shoved in a room so that they can get your money."
— Solv (Patient review)"I was taken to northwest by ambulance. I then was told I had to sit in the lobby. This was An emergency and had to wait... I was told my diagnosis and my infection was from binge [drinking]. I don’t drink not even a little... they totally dismissed me."
— BBB Complaint"This is the worst hospital facility I've ever been to. They are all about the $$$. Its filthy, the staff don't care and are miserable. They won't work with you or your insurance to get your bill brought down to something more reasonable."
— Birdeye (Patient review)"I had surgery there yesterday and the nurses were wonderful answered all my questions and were very helpful gave me excellent service and attention."
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