Troy - Stopwatch Urgent Care
Urgent Care • Troy, AL
Ratings by platform
- Yelp: 2.3 out of 5 stars (based on 69 reviews for the brand) (69 reviews (brand-wide))
- Facebook: 62% recommend (14 reviews)
What patients say
Patients praise
- Helpful for basic care needs for some patients
- Occasional reports of short wait times and kind, efficient staff
Common complaints
- Billing and insurance issues (e.g., unexpected bills, insurance acceptance errors)
- Long wait times and accessibility concerns (e.g., limited hours, no weekend availability)
- Perceived lack of medical equipment or testing capabilities beyond basic exams
- Concerns regarding professionalism, communication, and clinic cleanliness
- Reports of lost lab samples or testing errors necessitating repeat visits
In patients' words
"If I could rate 0 stars, I would! This is an 'urgent' care that doesn't have the 'equipment' to do any testing beyond a nasal swab."
— Yelp reviews"They will tell you they accept your insurance apparently without checking. You will then receive bills for hundreds of dollars after the fact with little or no explanation."
— Yelp reviews"Our daughter went here and they took care of her, so, for that we are thankful. Overcharged the copay for Bcbs but they did eventually refund us."
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