Southeast Alabama Rural Health | SARHAS
Primary Care • Troy, AL
Ratings by platform
- Google My Business: 3.8/5 (169)
- HelpConnectUsa: 3.9/5 (155)
What patients say
Patients praise
- Attentiveness and quality care from specific providers (e.g., Dr. Runyon, M. Bennett)
- Clean facility environment
- Efficient and friendly interactions for some patients
- Positive experiences for some in urgent care situations
Common complaints
- Long wait times in the waiting room
- Staff/receptionist unhelpfulness and poor communication
- Poor administrative and management oversight
- Difficulty reaching staff by phone or getting call-backs
- Instances of perceived incompetence or dismissiveness from providers
In patients' words
"I have been a patient here before and so have my parents, and the providers are excellent. but the people at the desk especially Mia, and the other lady that spoke to me on the phone, please do better!"
— Carmen's Care Pharmacy listing for SARHA"Dr. Runyon is absolutely wonderful, and he deserves 5 stars. Sadly, the rest of the facility seems to be the problem. The nurses never call back, the staff is anything but helpful, and even in emergency situations, they refuse to help patients."
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